Glo Deepens Nationwide Network Upgrade For Enhanced Customer Experience
By People’s Voice Nigeria | News
Digital solutions company, Globacom, has deepened its nationwide network upgrade in its bid to ensure excellent service delivery to its millions of customers.
Globacom disclosed that the current phase of network upgrade which was launched last year involves nationwide rollout of new base transceiver stations and upgrade of existing ones to foster high speed and enhanced data experience to its burgeoning mass of subscribers.
In its reactions to the recent raise in telecom tariffs, Globacom noted that it was resolute in building a world class telecommunications infrastructure and offering its customers the most affordable rates for voice and data services, adding that the network upgrade entails the entire scope of Telecoms infrastructure upgrade, from the core network to access network, transmission and IP network, fiber network, metro access and backbone infrastructure as well as passive equipment expansion like power and environment.
Globacom has, in the last couple of months, successfully rolled out hundreds of new base transceiver stations in Lagos, Ogun, Nasarawa, Rivers, Edo, Ogun, Delta, Cross River, Kaduna, Kano, Rivers and Abuja. It said the upgrade was embarked upon to expand network capacity, provide more resources for subscribers for enhanced voice and data and also boost customer experience in places where there are network congestions.
Similarly, hundreds of LTE 2600 sites were injected into key markets of Lagos, Oyo, Ogun, Ondo, Kwara and in select tertiary institutions in Rivers, Edo, Abuja, Enugu and Anambra States in order to improve high speed data in the areas and to eradicate congestions in the network.
In support of the broadband penetration initiative of the Ministry of Communication and Digital Economy and the Federal Government of Nigeria, Globacom has also created additional data network capacity and carried out enhancements across 1700 sites particularly in Ogun, Oyo, Ondo, Osun, Ekiti, Edo, Delta, Anambra, Enugu, Abia, Ebonyi, Bayelsa, Benue, Nasarawa, Kaduna and Plateau States.
According to the company, this move will shore up customer satisfaction in data throughput or data speed, and ultimately improve customers’ network experience and satisfaction in terms of service delivery, network quality and coverage.
In addition to these, hundreds of new sites comprising of 2G, 3G and 4G base stations are being included to boost coverage and enhance capacity demand across the country. This will ultimately improve customer’s network experience and satisfaction in terms of service delivery, network quality and coverage.
To support these expansion projects and ensure seamless access by Glo customers to ultra-high speed, the Glo1 submarine cable capacity was recently upgraded to ensure maximum utilization. It will effectively back up the technical expansions and upgrades, thus ensuring unique calling and browsing experience on the Glo network at all times.
Glo added that it had also started an extensive nationwide drive to change its power and fiber infrastructure by deploying thousands of new generators and replacing thousands of kilometers of its old fiber routes while laying new fiber routes.
